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Refund Policy

WE LOVE YOU AND WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE

Returns

Email us at support@femmestyleco.com with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.

If you do not email us prior to returning or shipping the item(s) to our warehouse, we will refuse the return package and have it shipped back to the customer at their expense.

We ONLY accept returns, we do NOT process exchanges.

Cancellations

You are eligible to cancel your order within 24 hours of making your purchase. We would love to give more time to cancel your order, but when the order is fulfilled by the shipping company, there's no way for us to cancel the order and take it back.

Shipping

  • Customers are responsible for all shipping charges except for items damaged in transit.
  • Shipping fees, taxes, and handling charges are Non-Refundable.  

Return Instructions

  1. Email support@femmestyleco.com FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order #.
  2. Our customer service representative will issue you your order number once you email us. This number is to be written on the outside of your return package.
  3. Please keep a copy of your receipt with your return tracking number and immediately send it to support@femmestyleco.com with your order #.
  4. Your order will be refunded once tracking states DELIVERED

 

Shipping Address Problems

We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, misdelivery errors, due to incorrect shipping addresses. Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping.

Lost Packages

While we are not responsible for any lost packages, we want to ensure you do receive the products you ordered. If you believe your package has been lost, please contact us at support@femmestyleco.com. From there we will work with the shipping carrier to determine whether the package is lost in transit or still en route.

Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 10 days after filing a claim to see if the package can be found by the shipper before we issue a code for reorder. We will also require a signed statement that you, the customer, did not receive the package.

Additional International Fees

The customer is responsible for any other shipping charges, duties and taxes not otherwise collected by FemmeStyleCo. Consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

Packages returned will be processed according to the order it was received. Processing may take 2-3 weeks to complete. Lost packages will receive a code with free shipping once a file is claimed to reorder your items.

Defective / Incorrect Items

Defective or incorrect items must be reported to customer service (support@femmestyleco.com) within 24-48 hours of delivery to ensure your exchange is properly processed. Please include a photo of the damaged item along with your order # in the email. If not reported within the time frame, you may not receive replacement or refund.

Contact Us

If you have any questions on how to return your item to us, feel free to email us at support@femmestyleco.com and we'll be happy to help!

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